Refund and Cancellation Policy

Last updated: 15 October 2026

This policy applies to every digital product sold on onlyhere.in by Onlyhere, a brand of Jilla Ventures.

1. When you get a full refund

Write to us within 7 days of purchase and we will refund the full amount if:

• You did not receive your download link and we cannot fix it within 48 hours of your message.
• The files are broken, incomplete or cannot be opened, and we cannot fix it within 48 hours.
• The product is materially different from its description on the product page.
• You were charged twice for the same order. The duplicate charge is always refunded.

If a product page offers its own guarantee (for example a money-back guarantee), that guarantee also applies on the terms shown on that page.

2. When a refund is not available

Because digital products can be downloaded and kept, we do not offer refunds for a change of mind after the files have been delivered, except as stated above or in a guarantee on the product page.

3. Cancellation

An order is delivered immediately after payment, so it cannot be cancelled once paid. If your payment failed but money was deducted, it is usually reversed automatically by your bank within 5 to 7 working days. If not, contact us with the payment reference.

4. How to ask for a refund

Email onlyhere.india@gmail.com or WhatsApp +91 95149 00900 with the subject "Refund request", your order email, the product name and the reason. We reply within 2 working days.

5. How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5 to 7 working days of approval. Your bank may take a few more days to show the amount.

6. Contact